Which statement is NOT protocol if a parent feels an education record is inaccurate or misleading?

• A. the district should investigate and respond to the claim
• B. the district must provide the parent with a written explanation
• C. the school district can choose to disregard claims without merit
• D. the district must offer a hearing to review the claim

Answer: (C)

When a parent believes an education record is inaccurate or misleading, the district must handle it through a formal review process. The district is obligated to investigate the claim and respond with findings. They must provide the parent with a written explanation of what was found and the basis for the decision. If the district decides not to amend the record, they must offer a hearing to review the claim. They cannot simply ignore or disregard the claim, even if they believe it lacks merit.

So the statement that the district can disregard claims without merit is not protocol; the proper steps require investigation, a written explanation, and a hearing if amendment is denied.